Privacy Policy

Privacy Policy

Last updated: 3 July 2025

rtom. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and share your data in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Scope of This Policy

This Privacy Policy applies when you:

  • Visit or interact with our website (rtom.com.au)
  • Purchase products or subscribe to our emails
  • Contact us via email, phone, or social media

By using our site or services, you agree to the terms of this policy.

2. What We Collect

a) Personal Information

We may collect information such as:

  • Your name, email address, phone number, and shipping address
  • Order and payment details (securely processed via Stripe or PayPal)
  • Any info you provide via contact forms, account sign-ups, or direct communication

b) Device & Usage Data

We automatically collect:

  • IP address, browser type, and device details
  • Pages viewed, time spent on site, and referring websites
  • Cookies and analytics data (via tools like Google Analytics)

3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support and communicate updates
  • Improve our website and services
  • Send marketing emails (if you’ve opted in)
  • Comply with legal obligations

4. Legal Grounds for Use

We process your data based on:

  • Contract – to fulfil your order or respond to a request
  • Consent – for marketing (you can unsubscribe anytime)
  • Legitimate interests – to prevent fraud, secure the site, and improve services
  • Legal obligations – to meet compliance or tax laws

5. Who We Share It With

We may share your data with:

  • Payment providers (e.g. Stripe, PayPal)
  • Third-party partners for analytics, logistics, or customer service
  • Legal authorities if required under Australian law

We do not sell or rent your personal information.

If data is transferred overseas (e.g. via cloud services), we ensure your privacy is still protected through appropriate safeguards.

6. How Long We Keep It

We retain personal data only as long as needed to:

  • Fulfil your order and manage returns
  • Comply with legal and tax obligations
  • Improve and operate our business effectively

7. Cookies & Tracking

We use cookies and similar tools to:

  • Remember your preferences
  • Analyse website usage
  • Deliver relevant ads (with your consent)

You can manage cookie preferences through your browser settings or the cookie banner on our site.

8. Your Rights

You may have the right to:

  • Access, update, or delete your personal information
  • Opt out of direct marketing at any time
  • Make a complaint to us or to the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, just contact us using the details below.

9. Data Security

We use SSL encryption, secure servers, and access controls to protect your data. However, no method of online transmission is ever 100% secure — please contact us if you have concerns.

10. Children’s Privacy

Our site and services are not intended for children under 16. We do not knowingly collect personal information from minors.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website with the updated date. We may notify you directly if changes are significant.

Contact Us

If you have any questions or would like to request access to your personal data, please get in touch:

Email: support@rtom.com.au

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